1. Who we are and what these Terms cover
These Terms & Conditions (“Terms”) are a legal agreement between you and MyWebSpace Technologies, a sole proprietorship firm owned by Ms. Shila Sinha, details of which are given under Company Details below (“MyWebSpace”, “we”, “us”). They govern your use of our website mywebspace.in and its subdomains, and all our products, including MudraOS, Saraswati OS, Business OS, MaxMedia, their apps, dashboards, APIs, AI features and related services (together, the “Services”).
Our Privacy Policy, Refund, Cancellation & Payment Policy, Cookie Policy, Disclaimer, Copyright, IP & Acceptable Use Policy, and any product Addendum (such as the MudraOS Addendum: AI Credits) form part of these Terms. A signed quotation, order or agreement with you prevails over these Terms where they conflict.
By creating an account, purchasing, or using the Services, you accept these Terms. If you do not agree, do not use the Services.
2. Eligibility
- You must be at least 18 years old and able to enter a binding contract under Indian law.
- If you use the Services for a business, school or other organisation, you confirm that you are authorised to accept these Terms on its behalf, and the organisation is bound by them.
- Our Services are intended for businesses and institutions. Children may not open accounts. Where a school uses Saraswati OS, the school is responsible for students’ and parents’ use and for obtaining parental consent, as set out in its agreement with us.
3. Accounts
- Give accurate information and keep it updated.
- Keep your password confidential. You are responsible for all activity under your account and the accounts of users you authorise.
- Tell us immediately at admin@mywebspace.in if you suspect unauthorised access.
- You may delete your account at any time through the account settings or our account deletion page.
4. The Services
- Free features. Some Services, including the MudraOS app, are free to use. Features that need paid processing, such as AI features, use AI Credits or a paid plan.
- Paid plans and custom work. Prices, scope and timelines for plans, implementations and custom projects are set out on our website or in a quotation accepted by both parties.
- Changes. We may add, change or remove features to improve the Services, for security, or to follow the law. If a change materially reduces a paid feature you have already paid for, we will tell you in advance and, where required by law, offer a fair remedy.
- Beta features are marked as such, are provided as they are, and may change or stop at any time.
5. AI features
- Our AI features use third-party AI models (for example, from OpenAI and Google) to process your requests. Your prompts and uploaded content are sent to these providers only to deliver the feature you asked for.
- AI output can be wrong, incomplete or out of date. Check it before you rely on it for business, financial, tax, legal, educational or other important decisions.
- You are responsible for how you use AI output and for having the rights to the content you submit.
6. AI Credits
AI Credits are prepaid usage units for AI features. They are not money, have no cash value, cannot be transferred or sold, and can be used only within our Services. Validity, deduction, reversal and refund rules are in the MudraOS Addendum: AI Credits and the Refund, Cancellation & Payment Policy.
7. Payments and taxes
- Prices are shown in Indian Rupees on the website or checkout page. Applicable taxes, if any, are shown at checkout or on the invoice.
- Payments are processed by third-party payment gateways. We do not store your card number, CVV or UPI PIN.
- We may change prices for future purchases. Price changes do not affect purchases already completed.
- For custom projects, milestone payments are due as per the accepted quotation. If an invoice remains unpaid after the due date, we may pause the related work or paid features after giving you notice.
8. Your content and data
- You own the data and content you upload (“Your Content”), including your business records and your customers’ details.
- You give us a limited licence to store, process and transmit Your Content only to provide and secure the Services, as described in our Privacy Policy.
- You confirm that you have the right and any required consent to upload Your Content, including personal data of your customers, staff or students.
- Export your data before closing your account. After deletion, data is removed as described in the Privacy Policy.
9. Acceptable use
You must follow our Copyright, IP & Acceptable Use Policy. In particular, you must not use the Services for anything illegal, fraudulent, harmful, infringing or abusive, attempt to break our security, or misuse the AI features.
10. Our intellectual property
The Services, software, design, workflows, templates, prompts, brand names (MyWebSpace, MudraOS, Saraswati OS, Business OS, MaxMedia) and logos belong to MyWebSpace. We give you a limited, non-exclusive, non-transferable right to use the Services for your own internal business purposes while these Terms apply. You may not copy, resell, reverse engineer or build a competing product from them, except where the law allows.
11. Third-party services
The Services rely on third parties such as hosting, AI providers, payment gateways, Google Play and messaging services. Their terms also apply to you when you use them through us. We are not responsible for their outages or changes, but we will make reasonable efforts to keep the Services working when they change.
12. Availability and support
We aim to keep the Services available and secure but cannot guarantee uninterrupted or error-free operation. Planned maintenance will be announced in advance where practicable. Support is provided by email and phone during the hours given under Company Details.
13. Suspension and termination
- You may stop using the Services and delete your account at any time.
- We may suspend or close an account if you seriously or repeatedly breach these Terms, if required by law, or to prevent fraud or harm. Except in urgent cases, we will give you notice and a chance to fix the problem.
- After termination, sections on fees already due, intellectual property, limitation of liability, indemnity and disputes continue to apply.
14. Disclaimers
Except as stated in these Terms and to the extent permitted by law, the Services are provided “as is” and “as available”. We do not promise any particular business result, such as more sales, savings or compliance. See our Disclaimer for details.
15. Limitation of liability
- To the extent permitted by law, we are not liable for indirect or consequential losses, such as loss of profit, business, goodwill or data, arising from use of the Services.
- Our total liability for any claim is limited to the amount you paid us for the specific Service that gave rise to the claim in the 12 months before the claim.
- Nothing in these Terms limits liability that cannot be limited under Indian law, or your rights under the Consumer Protection Act, 2019.
16. Indemnity
You will compensate MyWebSpace for losses and reasonable legal costs caused by your breach of these Terms, your unlawful content, or your violation of another person’s rights.
17. Force majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, epidemics, war, government action, power or internet failures, or failures of cloud or AI providers.
18. Changes to these Terms
We may update these Terms. Material changes will be announced by email, in-app notice or on this page at least 7 days before they take effect, except where a change is required sooner by law. If you continue using the Services after that date, the updated Terms apply.
19. Governing law and disputes
These Terms are governed by the laws of India. Please first contact our Grievance Officer so we can try to resolve the issue. Subject to your rights under consumer protection law, courts at Barrackpore, North 24 Parganas, West Bengal have jurisdiction.
20. General
If any part of these Terms is found unenforceable, the rest remains in force. Our failure to enforce a right is not a waiver. You may not transfer your rights under these Terms without our written consent. Notices to you may be sent by email or in-app message; notices to us must be sent to admin@mywebspace.in.
21. Contact
See Company Details below for our address, contact and Grievance Officer.
Company Details
MyWebSpace Technologies is a sole proprietorship firm owned by Ms. Shila Sinha (“MyWebSpace”, “we”, “us”, “our”).
| Item | Details |
|---|---|
| Udyam Registration No. | UDYAM-WB-14-0288351 |
| Trade Licence (Certificate of Enlistment) | 0917P77426513973, Titagarh Municipality |
| Registered Office | Holding No. 55, C-2, 2nd Floor, Laxmi Narayan Apartment, Nai Basti, A.P. Devi Road, Titagarh, P.O. & P.S. Titagarh, District North 24 Parganas, West Bengal 700119 |
| Correspondence Address | MB Line, B.T. Road, Titagarh (Opposite Titagarh Police Station), Barrackpore, North 24 Parganas, Kolkata, West Bengal 700119 |
| admin@mywebspace.in | |
| Phone / WhatsApp | +91 89102 31763 |
| Website | https://mywebspace.in |
GST: MyWebSpace is not registered under GST, as its turnover is below the registration threshold, so no GST is charged on our prices. If we register in future, applicable GST will be shown at checkout and on invoices.
Products covered by our policies: MudraOS, Saraswati OS, and any other product, module, app or service that MyWebSpace offers now or in future (including Business OS and MaxMedia). Where a product has its own Addendum, that Addendum applies in addition to these policies; if they conflict, the Addendum prevails for that product.
Grievance Officer
- Name: Radhe Shyam Kashyap, Co-founder & CEO
- Email: admin@mywebspace.in (subject line: “Grievance”)
- Phone: +91 89102 31763 (Monday to Saturday, 10:00 AM to 6:00 PM IST)
- We acknowledge every complaint within 48 hours and aim to resolve it within 30 days of receipt.
Jurisdiction: Subject to any rights you have under consumer protection law, courts at Barrackpore, North 24 Parganas, West Bengal have jurisdiction over disputes.