1. About this policy
This Privacy Policy explains how MyWebSpace Technologies (“MyWebSpace”, “we”) collects, uses, shares and protects personal data when you use our website mywebspace.in and its subdomains and our products, including MudraOS and Saraswati OS (the “Services”). It is written to comply with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 and other applicable Indian law. It forms part of our Terms & Conditions.
2. Our role
- For your account data (your name, email, phone, login and payment records), MyWebSpace decides how the data is used and is responsible for it.
- For data you enter about others (for example, a retailer’s customers in MudraOS, or a school’s students, parents and staff in Saraswati OS), the business or school decides why that data is collected and is responsible for having a lawful basis and any required consent. MyWebSpace processes that data only on their instructions, to provide the Services.
3. Data we collect
| Category | Examples |
|---|---|
| Account data | Name, business name, email, mobile number, address, profile photo, password (stored encrypted), user roles |
| Business data you enter | Inventory, sales, purchases, invoices, customer records, reports, documents and images you upload |
| AI request data | Prompts, files and data sent to an AI feature, and the AI output |
| Payment data | Transaction ID, amount, status and invoice details from the payment gateway (never your full card number, CVV or UPI PIN) |
| Technical data | IP address, device and browser type, operating system, app version, log-in times, error and security logs |
| Usage data | Features used, AI Credits used, pages visited |
| Communications | Messages and calls with our support team |
4. Why we use it
- To create and run your account and provide the features you use.
- To process AI requests and deduct AI Credits.
- To process payments, issue invoices and handle refunds.
- To provide support and send service, security and billing messages.
- To keep the Services secure and prevent fraud and misuse.
- To fix problems and improve the Services, using aggregated or de-identified data where practicable.
- To send product news and offers, only where you have not opted out.
- To comply with law and respond to lawful requests from authorities.
We process data on the basis of your consent (given when you sign up or use a feature), or for legitimate uses allowed under the DPDP Act, such as complying with law. You may withdraw consent at any time; this does not affect processing already done, and some features may stop working.
5. AI processing
When you use an AI feature, the data needed for that request is sent to our AI service providers, currently OpenAI (USA) and Google (Gemini), and the result is returned to you. They process it under their own business terms and privacy policies. Do not include sensitive personal data in AI requests unless the feature requires it. AI output may be inaccurate; review it before relying on it.
6. Who we share data with
We do not sell personal data. We share it only with:
- Service providers: cloud hosting, AI providers, payment gateways (currently Cashfree), email and SMS services, backup and security providers, who process it on our behalf.
- App stores: Google Play, where you download or pay through it.
- Authorities: when required by law, court order or lawful request.
- Business transfer: a buyer or successor of our business, who must protect it as described here.
- Others: with your consent.
7. Storage outside India
Some providers, including AI providers, may process data on servers outside India. We use providers who apply recognised security standards, and we transfer data only as permitted under Indian law.
8. How long we keep data
- Account and business data: while your account is active.
- After you delete your account: deleted from our active systems immediately; any copies in routine backups are overwritten within 30 days.
- Invoices and payment records: kept as long as required by tax and accounting law (generally 8 years).
- Security logs: up to 1 year, unless needed to investigate an incident.
9. Account and data deletion
You can delete your account from the account settings in the app or website, or by requesting deletion at https://mywebspace.in/delete-account/ or by emailing admin@mywebspace.in. Unused AI Credits lapse when an account is deleted.
10. Your rights
Under the DPDP Act you may:
- request a summary of your personal data and how it is processed;
- ask us to correct, complete, update or erase your personal data;
- withdraw consent;
- nominate another person to exercise your rights in case of death or incapacity;
- raise a grievance with our Grievance Officer, and if not satisfied, with the Data Protection Board of India.
Send requests to admin@mywebspace.in. We may verify your identity first. Customers of a business or school should contact that business or school first; we will help them respond.
11. Security
We use encrypted connections (HTTPS), encrypted password storage, role-based access, access logs and regular backups. No system is fully secure. If a personal data breach occurs, we will inform affected users and the Data Protection Board as required by law.
12. Children
Our products are for businesses and institutions, and we do not knowingly let children open accounts. Saraswati OS processes students’ data only on behalf of schools, which must obtain verifiable consent from parents or guardians as required by the DPDP Act.
13. Cookies
We use cookies and similar technologies as described in our Cookie Policy.
14. Marketing messages
You can opt out of promotional emails or messages at any time using the unsubscribe link or by writing to us. Service, security and billing messages will continue while you have an account.
15. Changes
We will post updates on this page and notify you of material changes by email or in-app notice before they take effect.
16. Contact and grievances
See Company Details below for our Grievance Officer and contact information.
Company Details
MyWebSpace Technologies is a sole proprietorship firm owned by Ms. Shila Sinha (“MyWebSpace”, “we”, “us”, “our”).
| Item | Details |
|---|---|
| Udyam Registration No. | UDYAM-WB-14-0288351 |
| Trade Licence (Certificate of Enlistment) | 0917P77426513973, Titagarh Municipality |
| Registered Office | Holding No. 55, C-2, 2nd Floor, Laxmi Narayan Apartment, Nai Basti, A.P. Devi Road, Titagarh, P.O. & P.S. Titagarh, District North 24 Parganas, West Bengal 700119 |
| Correspondence Address | MB Line, B.T. Road, Titagarh (Opposite Titagarh Police Station), Barrackpore, North 24 Parganas, Kolkata, West Bengal 700119 |
| admin@mywebspace.in | |
| Phone / WhatsApp | +91 89102 31763 |
| Website | https://mywebspace.in |
GST: MyWebSpace is not registered under GST, as its turnover is below the registration threshold, so no GST is charged on our prices. If we register in future, applicable GST will be shown at checkout and on invoices.
Products covered by our policies: MudraOS, Saraswati OS, and any other product, module, app or service that MyWebSpace offers now or in future (including Business OS and MaxMedia). Where a product has its own Addendum, that Addendum applies in addition to these policies; if they conflict, the Addendum prevails for that product.
Grievance Officer
- Name: Radhe Shyam Kashyap, Co-founder & CEO
- Email: admin@mywebspace.in (subject line: “Grievance”)
- Phone: +91 89102 31763 (Monday to Saturday, 10:00 AM to 6:00 PM IST)
- We acknowledge every complaint within 48 hours and aim to resolve it within 30 days of receipt.
Jurisdiction: Subject to any rights you have under consumer protection law, courts at Barrackpore, North 24 Parganas, West Bengal have jurisdiction over disputes.