Version: 1.0 (Draft for Legal Review)
Status: Under Legal Review
Effective Date: Pending Legal Approval
Last Updated: 05 July 2026

1. INTRODUCTION

This Refund, Cancellation & Payment Policy (“Policy”) governs payments, billing, subscriptions, cancellations, refunds, credits, chargebacks, and related commercial matters for all products and services offered by MyWebSpace.

This Policy applies to:

MyWebSpace
Business OS
MaxMedia
AI Automation Services
Business Consulting
Custom Development
Enterprise Solutions
Subscription Services
Future Products and Services

This Policy forms an integral part of the MyWebSpace Terms & Conditions.

By purchasing or using any MyWebSpace Service, you agree to this Policy.

2. SCOPE

This Policy applies to:

Individual customers
Businesses
Schools
Educational institutions
Retail businesses
Clinics
Chartered Accountants
Manufacturers
Consultants
Government organizations
NGOs
Enterprise clients
Future customers of MyWebSpace

3. PAYMENT TERMS

Clients agree to pay all applicable charges in accordance with:

Approved quotations
Service agreements
Subscription plans
Invoices
Purchase orders
Statements of Work (SOW)
Enterprise contracts

Payments shall be made using approved payment methods made available by MyWebSpace.

4. ACCEPTED PAYMENT METHODS

Payments may be accepted through:

Bank Transfer
UPI
Credit Cards
Debit Cards
Net Banking
Online Payment Gateways
Digital Wallets
Cheques (where accepted)
Other approved payment methods

MyWebSpace reserves the right to modify accepted payment methods at any time.

5. BILLING

Invoices may include:

Subscription charges
Project charges
Implementation charges
Setup fees
Training fees
Consulting fees
Integration charges
Third-party expenses
Applicable taxes
Government levies

Clients remain responsible for verifying invoice accuracy and notifying MyWebSpace of any discrepancies within a reasonable period.

6. TAXES

Unless expressly stated otherwise, all prices are exclusive of applicable:

GST
VAT
Sales Tax
Withholding Tax
Government duties
Bank charges
Payment gateway charges

Clients remain responsible for taxes applicable to their jurisdiction.

7. SUBSCRIPTION SERVICES

Certain Services may be offered through recurring subscription plans.

Subscription plans may include:

Monthly
Quarterly
Annual
Enterprise
Custom subscriptions

Subscription fees become payable at the beginning of each billing cycle unless otherwise agreed.

8. AUTO-RENEWAL

Where automatic renewal is enabled, subscriptions shall automatically renew for the next billing period unless cancelled before the renewal date.

Users remain responsible for managing subscription renewals.

Where required by applicable law, renewal notifications may be provided.

9. PRICE REVISIONS

MyWebSpace reserves the right to revise pricing for:

New subscriptions
Renewals
Additional users
Additional storage
Additional AI credits
Additional modules
Enterprise plans
Future Services

Price revisions shall not affect invoices already paid unless otherwise agreed.

10. CUSTOM DEVELOPMENT PROJECTS

Custom development includes services such as:

Business OS implementation
MaxMedia implementation
Dashboard development
AI workflow development
Software customization
Integrations
Automation development
Consulting
Enterprise implementation

Each project shall be governed by its approved quotation or service agreement.

11. PROJECT MILESTONES

Where projects are divided into milestones, payments shall become due according to the milestone schedule agreed between the parties.

Failure to release milestone payments may result in suspension of work until outstanding payments are received.

12. ADVANCE PAYMENTS

Certain Services may require advance payment before work begins.

Advance payments enable MyWebSpace to allocate resources, personnel, infrastructure, software licenses, AI services, and project planning.

Unless otherwise agreed in writing, advance payments are generally non-refundable once work has commenced.

13. IMPLEMENTATION FEES

Implementation fees may include:

Project planning
Requirement analysis
Business process mapping
AI configuration
Dashboard setup
System installation
Workflow configuration
User onboarding
Data migration
Initial testing

Implementation work begins immediately after project initiation and may therefore become non-refundable once commenced.

14. CHANGE REQUESTS

Requests falling outside the approved scope may be treated as Change Requests.

Examples include:

Additional dashboards
Additional reports
Additional automation
Additional users
New AI modules
Additional integrations
UI redesign
Workflow changes
Feature enhancements
Additional revisions

Change Requests may require:

Revised quotations
Additional payments
Revised timelines
Separate agreements

No Change Request shall commence until approved by both parties.

15. CLIENT DELAYS

Delays caused by the Client may include:

Delayed approvals
Missing information
Incomplete documentation
Delayed feedback
Delayed payments
Frequent scope changes
Failure to attend scheduled meetings

Project timelines may be revised where Client delays occur.

Additional charges may apply where delays substantially increase project effort.

16. REFUND ELIGIBILITY

Refund eligibility depends upon the nature of the Service purchased.

Unless expressly stated otherwise in a written agreement, refunds shall be governed by this Policy.

Refunds, where approved, shall be processed only to the original payment source or through another lawful method determined by MyWebSpace.

17. NON-REFUNDABLE SERVICES

The following payments are generally non-refundable once work has commenced or the applicable service has been activated:

Consultation fees
Discovery sessions
Business analysis
Requirement gathering
Business Health Checks
AI strategy sessions
Project planning
Software implementation
Business OS setup
MaxMedia setup
AI workflow configuration
Dashboard configuration
Data migration
User onboarding
Training services
Installation services
Custom software development
API integration
Third-party software procurement
Domain registration
Domain renewal
Cloud hosting charges
SSL certificates
Email hosting
Premium plugins
Third-party licenses
AI service credits
Content creation services
Video editing services
Content repurposing services
Graphic design services
Completed milestones
Professional services already delivered

18. SUBSCRIPTION REFUNDS

Subscription fees are generally non-refundable once the subscription period has commenced.

Cancellation of a subscription prevents future billing but does not automatically entitle the Client to a refund for the current billing period unless required by applicable law.

19. UNUSED SERVICES

Failure to use purchased Services does not automatically create a right to:

Refund
Credit
Cash reimbursement
Partial reimbursement

unless otherwise agreed in writing.

20. REFUNDS FOR DUPLICATE PAYMENTS

If a Client accidentally makes duplicate payments for the same invoice, MyWebSpace may, after verification, either:

Refund the duplicate amount; or
Adjust the duplicate payment against future invoices,

at the Client’s request and subject to applicable accounting procedures.

21. FAILED TRANSACTIONS

Where a payment transaction fails but funds are debited from the Client’s account, resolution shall generally be governed by the applicable payment gateway or banking institution.

MyWebSpace will provide reasonable assistance in verifying transaction status where requested.

22. CHARGEBACKS

Clients agree not to initiate chargebacks or payment disputes in bad faith.

Before initiating any chargeback, Clients are encouraged to contact MyWebSpace to attempt resolution.

Where an improper or fraudulent chargeback is initiated, MyWebSpace reserves the right to:

Suspend Services
Recover outstanding amounts
Recover bank charges
Recover legal costs where permitted by law
Terminate subscriptions
Restrict future purchases

Nothing in this clause limits any statutory rights available to the Client.

23. CANCELLATION BY CLIENT

Clients may cancel Services by providing written notice through the official communication channels specified by MyWebSpace.

Cancellation shall become effective in accordance with:

Applicable subscription terms
Project agreement
Service contract
Statement of Work
Enterprise agreement

Cancellation does not automatically release the Client from payment obligations for Services already performed or committed.

24. CANCELLATION BY MYWEBSPACE

MyWebSpace reserves the right to suspend or cancel Services where:

Payment remains overdue;
The Client materially breaches the Terms & Conditions;
Fraud is suspected;
Illegal activities are detected;
The Services are misused;
Security risks arise;
Required cooperation is not provided;
Continuation of the Services becomes unlawful.

Where reasonably practicable, prior notice may be provided.

25. TERMINATION OF PROJECTS

Where a project is terminated before completion:

Payment shall remain due for work completed up to the termination date.
Completed deliverables may be released only after settlement of outstanding amounts.
Partially completed work may remain the intellectual property of MyWebSpace unless otherwise agreed in writing.

26. THIRD-PARTY COSTS

Third-party expenses incurred specifically for a Client are generally non-refundable.

These may include:

Domain registrations
Hosting plans
Cloud infrastructure
AI platform subscriptions
Software licenses
Premium APIs
SMS credits
Email credits
Payment gateway setup fees
External consulting fees
Government fees

Refunds relating to third-party services shall remain subject to the policies of the respective provider.

27. REFUND PROCESS

Where a refund is approved, the Client may be required to provide:

Invoice number
Payment reference
Reason for refund request
Supporting documentation where applicable
Identity verification where reasonably required

Incomplete requests may delay processing.

28. REFUND TIMELINE

Approved refunds shall ordinarily be processed within a commercially reasonable period.

Actual credit timelines may depend upon:

Banking institutions
Payment gateways
Card issuers
Financial intermediaries
Applicable regulations

MyWebSpace shall not be responsible for delays caused by financial institutions or payment service providers after the refund has been initiated.

29. SERVICE CREDITS

In certain circumstances, MyWebSpace may, at its sole discretion, offer:

Service credits
Additional subscription time
Replacement Services
Future invoice adjustments

instead of a monetary refund where appropriate and acceptable to the Client.

Such service credits do not constitute an admission of liability.

30. FORCE MAJEURE

Refunds shall not ordinarily be available for delays or interruptions caused by events beyond the reasonable control of MyWebSpace, including but not limited to:

Natural disasters
Government restrictions
Internet outages
Cybersecurity incidents
Cloud infrastructure failures
War
Civil disturbances
Pandemic-related disruptions
Utility failures
Third-party service interruptions

31. CHANGES TO THIS POLICY

MyWebSpace reserves the right to amend, revise, or replace this Refund, Cancellation & Payment Policy from time to time.

Material updates may be communicated through:

Website notices
Email communications
Dashboard notifications
Other reasonable communication methods

Continued use of the Services after the effective date of any revised Policy constitutes acceptance of the updated Policy.

32. GOVERNING LAW

This Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

33. CONTACT

Questions relating to payments, billing, cancellations, or refunds may be submitted through the official contact details published on the MyWebSpace website.

34. ACKNOWLEDGEMENT

By purchasing, subscribing to, or using any MyWebSpace Service, including Business OS, MaxMedia, AI automation services, and future products, you acknowledge that you have read, understood, and agree to this Refund, Cancellation & Payment Policy.

DOCUMENT INFORMATION

Document Title: MyWebSpace Refund, Cancellation & Payment Policy

Applies To:

MyWebSpace
Business OS
MaxMedia
AI Services
Subscription Services
Custom Development
Enterprise Solutions
All Current and Future Products and Services

Version: 1.0 (Draft)

Status: Under Legal Review

Prepared For: Legal Review by Independent Legal Counsel

Effective Date: Pending Legal Approval

Last Updated: 05 July 2026